Loyalty Benefits
- May 19, 2026
- Rental System
Loyalty Benefit: For guests who stay 6 months or longer, or returning guests with a good rental and cleanliness record, Bamboo House may waive or... Read More
Lost Keys & Lockouts
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by Aniket
- May 19, 2026
- Rental System
- 0
🔐 Lost Key Replacement
20,000 yen per key set
If you lose your room key or do not return it at check-out,
a 20,000 yen lost key fee will be charged.
This covers the cost of replacing the key and maintaining security for the house.
New keys must be collected in person from the Nippori office.
We do not mail or deliver replacement keys to other locations.
🚪 Lockout Call-Out Fee
3,000 yen per call-out
If you lock yourself out of your room and require staff to come and unlock the door,
there will be a 3,000 yen call-out fee.
This fee applies because a staff member must travel to the property and interrupt their
normal working hours. Lockout assistance is subject to staff availability,
so please contact us as early as possible if this happens.
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